Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCUS502A Mapping and Delivery Guide
Monitor client requirements
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCUS502A - Monitor client requirements |
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Description | This unit describes the performance outcomes, skills and knowledge required to collect and analyse client information and use it as the basis for determining the level of contact required and to monitor and maintain the quality of the service provided.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit may apply to job roles in any sector of the financial services industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine client's needs |
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Element: Establish communication with client |
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Element: Identify and review information |
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